Complaints Policy

Selling a property is a big decision, and sometimes a conversation or a transaction does not go the way anyone planned. When that happens we want to hear it directly, early, and in your own words.

Last updated: September 10, 2026

How to Raise a Concern

Call (443) 543-7070 or email james@midatlanticcommercialbuyers.com. If it is easier to explain by phone, call and ask for the person who handled your property.

It helps if you can tell us:

  • Your name, the property address, and roughly when you spoke to us
  • What was supposed to happen and what actually happened
  • Photos, if the issue is something you can see
  • What outcome you are looking for

You will not be penalized for complaining, and raising an issue does not affect any agreement already signed between us.

What Happens Next

  1. We acknowledge it within two business days. You will hear from a person, not an automated reply, confirming what we understood and who is handling it.
  2. We look into it. That can mean re-reading the file, going back over the numbers we used, and speaking to everyone on our side who was involved.
  3. We give you a written response within ten business days. It explains what we found, what we will do, and the timing. If the review needs longer, we tell you why and when to expect an answer.
  4. We follow through and check back. Once we have done what we said we would, we confirm with you that the issue is actually resolved.

If You Are Still Not Satisfied

Ask for the complaint to be escalated to James McNeal, who will review the file personally and respond to you.

You always keep your outside options, including your state or local consumer protection office, and your own attorney. Using this policy first is not a requirement, and it does not limit your rights.

What we do with complaints

We keep a record of what was raised and how it was resolved, and we review those records so the same problem does not repeat on the next transaction.

Questions about this page?

Tell us early. Small problems are much easier to fix than old ones. Call (443) 543-7070 or email james@midatlanticcommercialbuyers.com and we will get back to you.